{"id":124,"date":"2025-04-11T06:38:14","date_gmt":"2025-04-11T04:38:14","guid":{"rendered":"https:\/\/www.stoprodent.com\/?page_id=124"},"modified":"2025-10-05T22:10:30","modified_gmt":"2025-10-05T20:10:30","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.oleaia.com\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<p><strong>Action requise pour initier un retour<\/strong><\/p>\n\n\n\n<p>Afin d'entamer la proc\u00e9dure de retour, vous devez d'abord t\u00e9l\u00e9charger notre formulaire en cliquant sur le lien suivant :&nbsp;<a href=\"https:\/\/www.oleaia.com\/wp-content\/uploads\/2025\/07\/Oleaia-Return-Form.pdf\" data-type=\"link\" data-id=\"https:\/\/www.oleaia.com\/wp-content\/uploads\/2025\/04\/StopRodent_Return_Form.pdf\">T\u00e9l\u00e9charger<\/a><\/p>\n\n\n\n<p>Sur ce formulaire, il est n\u00e9cessaire de remplir toutes les informations :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date de la commande<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Montant total de la commande<\/li>\n\n\n\n<li>\u00c9l\u00e9ments concern\u00e9s par la demande<\/li>\n\n\n\n<li>Si vous souhaitez un \u00e9change ou un remboursement<\/li>\n\n\n\n<li>Nom<\/li>\n\n\n\n<li>Rue<\/li>\n\n\n\n<li>Code postal<\/li>\n\n\n\n<li>Ville<\/li>\n\n\n\n<li>Pays<\/li>\n\n\n\n<li>Adresse \u00e9lectronique<\/li>\n\n\n\n<li>Num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n\n\n\n<li>Date et signature<\/li>\n<\/ul>\n\n\n\n<p>Vous devez envoyer ce formulaire \u00e0 l'adresse \u00e9lectronique&nbsp;<a href=\"mailto:contact@oleaia.com\">contact@oleaia.com<\/a>&nbsp;ou par courrier recommand\u00e9 \u00e0 l'adresse suivante :<\/p>\n\n\n\n<p>Oleaia LLC<br>213 N Market Street #1042<br>Wilmington, DE 19801<br>\u00c9tats-Unis<\/p>\n\n\n\n<p>Une fois le formulaire re\u00e7u, notre service client\u00e8le vous enverra un bon de retour \u00e0 joindre \u00e0 votre commande et vous devrez nous retourner votre commande \u00e0 vos frais par courrier postal uniquement, \u00e0 l'adresse suivante :<\/p>\n\n\n\n<p>Oleaia LLC<br>213 N Market Street #1042<br>Wilmington, DE 19801<br>\u00c9tats-Unis<\/p>\n\n\n\n<p>Une fois votre commande re\u00e7ue dans notre entrep\u00f4t, nous inspecterons votre colis pour v\u00e9rifier si la commande a \u00e9t\u00e9 retourn\u00e9e dans son int\u00e9gralit\u00e9 et en bon \u00e9tat.<\/p>\n\n\n\n<p><strong>Remboursement<\/strong><\/p>\n\n\n\n<p>Si vous choisissez de demander un remboursement plut\u00f4t qu'un remplacement de l'article, vous serez rembours\u00e9 dans les deux jours. Aucun frais de restockage n'est appliqu\u00e9 pour les retours.<\/p>\n\n\n\n<p><strong>\u00c9change<\/strong><\/p>\n\n\n\n<p>Si vous choisissez de demander un \u00e9change, c'est-\u00e0-dire un remplacement de l'article, nous vous enverrons un nouvel article gratuitement.<\/p>\n\n\n\n<p><strong>Conditions de retour<\/strong><\/p>\n\n\n\n<p>Pour effectuer un retour, il est imp\u00e9ratif d'entamer la proc\u00e9dure de retour dans les 30 jours suivant la livraison de votre article. 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