{"id":22780,"date":"2025-05-13T14:08:56","date_gmt":"2025-05-13T12:08:56","guid":{"rendered":"https:\/\/www.stoprodent.com\/?page_id=22780"},"modified":"2025-05-13T14:14:04","modified_gmt":"2025-05-13T12:14:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.oleaia.com\/si\/faqs\/","title":{"rendered":"Pogosta vpra\u0161anja"},"content":{"rendered":"
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako oddam naro\u010dilo?<\/strong><\/span><\/div>

Naro\u010danje na na\u0161em spletnem mestu je hitro in enostavno. Preprosto preglejte na\u0161 katalog, izberite izdelke, ki so vam v\u0161e\u010d, in kliknite \"Dodaj v ko\u0161arico\". Ko izberete vse izdelke, pojdite v ko\u0161arico in kliknite \"Na blagajni\". Sledite korakom na zaslonu, da vnesete podatke o dostavi, izberete na\u010din pla\u010dila in potrdite nakup. V nekaj minutah boste po elektronski po\u0161ti prejeli potrditev naro\u010dila, skupaj z vsemi ustreznimi podatki in povezavo za sledenje, ko bo va\u0161e naro\u010dilo poslano.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAli je pla\u010dilo varno?<\/strong><\/span><\/div>

Absolutno. Varnost va\u0161ih osebnih in finan\u010dnih podatkov jemljemo zelo resno. Vsa pla\u010dila obdelujemo prek\u00a0zaupanja vreden in z industrijo skladen pla\u010dilni sistem.<\/strong>\u00a0ki spo\u0161tuje\u00a0PCI DSS (standard varnosti podatkov industrije pla\u010dilnih kartic)<\/strong>. Na\u0161e spletno mesto je za\u0161\u010diteno tudi z\u00a0varno potrdilo SSL<\/strong>ki \u0161ifrira vse podatke, ki jih posredujete, in tako zagotavlja, da jih ni mogo\u010de prestrezati ali zlorabiti. Kupujete lahko popolnoma samozavestno, saj veste, da so va\u0161e transakcije za\u0161\u010ditene na vsakem koraku.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKatere na\u010dine pla\u010dila sprejemate?<\/strong><\/span><\/div>

Sprejemamo ve\u010dino\u00a0glavne kreditne in debetne kartice<\/strong>, v \u0161tevilnih dr\u017eavah pa podpiramo tudi\u00a0lokalni na\u010dini pla\u010devanja<\/strong>\u00a0kot so digitalne denarnice ali regionalne mo\u017enosti, odvisno od va\u0161e lokacije. \u010ce \u017eelite pla\u010dati prek\u00a0ban\u010dno nakazilo<\/strong>, se lahko prilagodimo tudi temu - le prej se obrnite na nas, da vas bomo lahko vodili skozi postopek. Upo\u0161tevajte, da preverjanje in obdelava ban\u010dnih nakazil lahko traja dlje, kar lahko povzro\u010di zamudo pri odpremi va\u0161ega naro\u010dila.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKak\u0161ne so pristojbine za po\u0161iljanje?<\/strong><\/span><\/div>

Stro\u0161ki dostave so odvisni od namembnega naslova in skupne te\u017ee naro\u010dila. Ti stro\u0161ki se izra\u010dunajo\u00a0samodejno<\/strong>\u00a0ob nakupu, ko vnesete naslov za dostavo. Pred potrditvijo pla\u010dila boste videli kon\u010dno ceno dostave. Tako boste natan\u010dno vedeli, koliko boste pla\u010dali, brez presene\u010denj. V nekaterih primerih je lahko na podlagi promocij ali vrednosti naro\u010dila na voljo brezpla\u010dna dostava - te ponudbe bodo jasno ozna\u010dene, ko bodo na voljo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAli po\u0161iljate mednarodno?<\/strong><\/span><\/div>

Da, ponujamo mednarodno po\u0161iljanje v ve\u010dino dr\u017eav po vsem svetu, razen tistih, za katere veljajo mednarodne trgovinske sankcije, kot so Severna Koreja, Iran, Sirija, Kuba, Rusija, Belorusija in regija Krim.

Trenutno po\u0161iljamo v naslednje dr\u017eave:

Afrika:<\/strong>
Al\u017eirija, Angola, Benin, Bocvana, Burkina Faso, Burundi, Kamerun, Srednjeafri\u0161ka republika, \u010cad, Komori, Republika Kongo, Demokrati\u010dna republika Kongo, Slonoko\u0161\u010dena obala, D\u017eibuti, Egipt, Ekvatorialna Gvineja, Eswatini, Etiopija, Gabon, Gambija, Gana, Gvineja, Gvineja Bissau, Kenija, Ekvatorialna Gvineja, \u010cad, Ekvatorialna Gvineja, Lesoto, Liberija, Madagaskar, Malavi, Mali, Mavretanija, Mavricij, Mayotte, Maroko, Mozambik, Namibija, Niger, Nigerija, Reunion, Ruanda, Sao Tome in Principe, Sveta Helena, Senegal, Sej\u0161eli, Sierra Leone, Somalija, Ju\u017ena Afrika, Ju\u017eni Sudan, Sudan, Tanzanija, Togo, Tunizija, Uganda, Zambija, Zimbabve

Azija:<\/strong>
Afganistan, Armenija, Azerbajd\u017ean, Bahrajn, Banglade\u0161, Butan, Brunej, Kambod\u017ea, Kitajska, Gruzija, Indija, Indonezija, Irak, Izrael, Japonska, Jordanija, Kazahstan, Kuvajt, Kirgizija, Laos, Libanon, Malezija, Maldivi, Mongolija, Mjanmar (Burma), Nepal, Oman, Pakistan, Palestina, Filipini, Katar, Saudova Arabija, Singapur, Ju\u017ena Koreja, \u0160rilanka, Tajvan, Tad\u017eikistan, Tajska, Vzhodni Timor, Tur\u010dija, Turkmenistan, Zdru\u017eeni arabski emirati, Uzbekistan, Vietnam, Jemen, Bo\u017ei\u010dni otok, Kokosovi otoki, Britansko ozemlje v Indijskem oceanu, Macau, Hongkong

Evropa:<\/strong>
Albanija, Andora, Avstrija, Belgija, Bosna in Hercegovina, Bolgarija, Hrva\u0161ka, Ciper, \u010ce\u0161ka, Danska, Estonija, Ferski otoki, Finska, Francija, Nem\u010dija, Gibraltar, Gr\u010dija, Guernsey, Mad\u017earska, Islandija, Irska, otok Man, Italija, Jersey, Kosovo, Latvija, Lihten\u0161tajn, Litva, Luksemburg, Malta, Moldavija, Monako, \u010crna gora, Nizozemska, Severna Makedonija, Norve\u0161ka, Poljska, Portugalska, Romunija, San Marino, Srbija, Slova\u0161ka, Slovenija, \u0160panija, Svalbard in Jan Mayen, \u0160vedska, \u0160vica, Ukrajina, Zdru\u017eeno kraljestvo

Severna Amerika:<\/strong>
Antigva in Barbuda, Bahami, Barbados, Belize, Bermudi, Kanada, Kostarika, Dominika, Dominikanska republika, Salvador, Grenada, Grenlandija, Gvatemala, Gvadelup, Haiti, Honduras, Jamajka, Martinique, Mehika, Nikaragva, Panama, Saint Barth\u00e9lemy, Saint Kitts in Nevis, Saint Lucia, Saint Martin, Saint Pierre in Miquelon, Saint Vincent in Grenadine, Trinidad in Tobago, Zdru\u017eene dr\u017eave Amerike, Portoriko, Guam, U.Ameri\u0161ki Devi\u0161ki otoki, Ameri\u0161ka Samoa, Severni Marianski otoki, Montserrat, Anguilla, Otoki Turks in Caicos, Kajmanski otoki, Britanski Devi\u0161ki otoki, Aruba, Cura\u00e7ao, Bonaire, Sint Eustatius, Saba, Sint Maarten

Ju\u017ena Amerika:<\/strong>
Argentina, Bolivija, Brazilija, \u010cile, Ekvador, Kolumbija, Falklandski otoki, Francoska Gvajana, Gvajana, Paragvaj, Peru, Surinam, Urugvaj, Venezuela, Ju\u017ena Georgia in Ju\u017eni Sandwichovi otoki

Oceanija:<\/strong>
Avstralija, Fid\u017ei, Francoska Polinezija, Kiribati, Marshallovi otoki, Mikronezija, Nauru, Nova Kaledonija, Nova Zelandija, Niue, otok Norfolk, Palau, Papua Nova Gvineja, Pitcairnovi otoki, Samoa, Salomonovi otoki, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis in Futuna<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako vem, ali je izdelek na voljo?<\/strong><\/span><\/div>

Svoje spletno mesto posodabljamo v realnem \u010dasu. \u010ce na spletnem mestu vidite izdelek, ki je na voljo za nakup, to pomeni, da je\u00a0na zalogi<\/strong>\u00a0in pripravljen za odpremo. V redkih primerih, ko pride do napake v zalogah ali ko izdelek po oddaji naro\u010dila ni na voljo, vas bomo nemudoma kontaktirali in vam ponudili razli\u010dne mo\u017enosti, kot sta vra\u010dilo denarja ali zamenjava. Pri nakupovanju ste lahko prepri\u010dani, da prikazujemo samo izdelke, ki so trenutno na voljo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako lahko spremljam svoje naro\u010dilo?<\/strong><\/span><\/div>

Po odpremi naro\u010dila boste prejeli e-po\u0161tno sporo\u010dilo s potrditvijo odpreme. V tem e-po\u0161tnem sporo\u010dilu boste na\u0161li \u0161tevilko za sledenje, s katero boste lahko poiskali svoje naro\u010dilo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKolik\u0161ne so va\u0161e ure storitev za stranke?<\/strong><\/span><\/div>

Na\u0161a slu\u017eba za pomo\u010d strankam je na voljo\u00a024 ur na dan, 7 dni na teden<\/strong>\u00a0prek klepeta v \u017eivo. Ne glede na to, ali imate vpra\u0161anje o naro\u010dilu, potrebujete pomo\u010d pri izdelku ali imate tehni\u010dno te\u017eavo, vam je na\u0161a ekipa pripravljena pomagati v realnem \u010dasu. Prizadevamo si za \u010dim hitrej\u0161i odziv in si vedno prizadevamo zagotoviti prijazno in u\u010dinkovito podporo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKak\u0161ni so odzivni \u010dasi slu\u017ebe za pomo\u010d strankam?<\/strong><\/span><\/div>

Trudimo se, da bi na va\u0161a vpra\u0161anja odgovorili \u010dim hitreje. Med delovnim \u010dasom bomo odgovorili v 30 minutah.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKaj naj storim, \u010de moje naro\u010dilo zamuja?<\/strong><\/span><\/div>

Po najbolj\u0161ih mo\u010deh se trudimo, da je vsako naro\u010dilo poslano in dostavljeno pravo\u010dasno. Vendar lahko ob\u010dasno pride do zamud zaradi zunanjih dejavnikov, kot so vreme, te\u017eave prevoznika ali carina pri mednarodnih po\u0161iljkah. \u010ce va\u0161 paket traja dlje od pri\u010dakovanega, vam priporo\u010damo, da\u00a0preverjanje povezave za sledenje<\/strong>\u00a0ki ste ga najprej prejeli po e-po\u0161ti, saj pogosto vsebuje posodobitve v realnem \u010dasu. \u010ce se te\u017eava \u0161e vedno pojavlja ali \u010de ni novih informacij, ne oklevajte in\u00a0stopite v stik z na\u0161o ekipo za podporo<\/strong>in z veseljem vam bomo pomagali poiskati va\u0161e naro\u010dilo in re\u0161iti morebitne te\u017eave.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAli ponujate posebne promocije?<\/strong><\/span><\/div>

Da, redno ponujamo posebne akcije za na\u0161e izdelke. Naro\u010dite se na na\u0161e e-novice in prejemajte najnovej\u0161e posodobitve o na\u0161ih ekskluzivnih ponudbah.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako uporabim promocijsko kodo?<\/strong><\/span><\/div>

\u010ce imate promocijsko kodo, jo lahko uporabite med blagajno. Po vnosu podatkov o dostavi boste videli polje z oznako \"Promocijska koda\" ali \"Koda za popust\". Tam preprosto vnesite kodo in kliknite \"Uporabi\". \u010ce je koda veljavna, se bo popust takoj odrazil v skupnem znesku naro\u010dila. Prepri\u010dajte se, da je koda \u0161e vedno aktivna, in preverite morebitne pogoje, povezane z njeno uporabo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKje lahko najdem novice in dogodke o va\u0161i spletni trgovini?<\/strong><\/span><\/div>

\u010ce \u017eelite biti obve\u0161\u010deni o novostih, promocijah in ekskluzivnih dogodkih, nam sledite v na\u0161ih dru\u017eabnih medijih. Tam boste na\u0161li vse pomembne informacije o na\u0161i spletni trgovini.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAli ponujate vra\u010dila ali povra\u010dila?<\/strong><\/span><\/div>

\u017delimo, da ste z nakupom popolnoma zadovoljni. \u010ce imate te\u017eave z izdelkom, se \u010dim prej obrnite na na\u0161o slu\u017ebo za stranke in se dogovorite o mo\u017enostih vra\u010dila ali povra\u010dila.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tZakaj moja \u0161tevilka za sledenje ne deluje?<\/strong><\/span><\/div>

V\u010dasih lahko traja nekaj dni, da \u0161tevilka za sledenje postane aktivna. Poskusite znova pozneje, \u010de pa te\u017eava ne bo odpravljena, se obrnite na nas.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako lahko dobim ra\u010dun za svoje naro\u010dilo?<\/strong><\/span><\/div>

Ra\u010dun za va\u0161e naro\u010dilo je vedno poslan skupaj z va\u0161im paketom. \u010ce ste ga izgubili, nam lahko po\u0161ljete elektronsko sporo\u010dilo in prejmete kopijo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKako ustvarim ra\u010dun?<\/strong><\/span><\/div>

Ra\u010dun lahko ustvarite pred oddajo naro\u010dila ali med postopkom oddaje naro\u010dila. Ko boste kon\u010dali nakup, preprosto izberite mo\u017enost \"Ustvari ra\u010dun\". Prosili vas bodo, da navedete nekaj osnovnih podatkov, kot so va\u0161e ime, e-po\u0161tni naslov in geslo. Ustvarjanje ra\u010duna vam omogo\u010da la\u017eje sledenje naro\u010dilom, shranjevanje podatkov o dostavi za prihodnje nakupe in dostop do posebnih ponudb, rezerviranih za na\u0161e registrirane stranke.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAli lahko oddam naro\u010dilo, ne da bi ustvaril ra\u010dun?<\/strong><\/span><\/div>

Da, seveda. Razumemo, da se vsi ne \u017eelijo registrirati, zato vam ponujamo mo\u017enost\u00a0izpisovanje kot gost<\/strong>. \u0160e vedno boste morali vnesti podatke za po\u0161iljanje in pla\u010dilo, vendar vam ne bo treba ustvariti gesla ali nastaviti profila. Upo\u0161tevajte, da \u010de ne ustvarite ra\u010duna, ne boste imeli dostopa do zgodovine naro\u010dil ali sledenja prek osebne nadzorne plo\u0161\u010de - vendar boste vse posodobitve \u0161e vedno prejemali po e-po\u0161ti.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tNa seznamu ne najdem svojega vpra\u0161anja, kaj naj storim?<\/strong><\/span><\/div>

Po\u0161ljite nam e-po\u0161tno sporo\u010dilo na naslov\u00a0contact@oleaia.com<\/a>in odgovorili vam bomo v najkraj\u0161em mo\u017enem \u010dasu.<\/p><\/div><\/div><\/div>\n\n\n

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